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Help And Support

Find answers to all of your course specific questions in the faq section. The FAQs cover answers to eligibility, enrollment process, course delivery, examination process, certifications and support
 

Chat
Use the chat option at the bottom right of our website and select Support as your option. Our chat support team is available during normal business hours in India.
 

 Student Support team  
Email- support@medvidya.com
WhatsApp number- +91 8766707904

 
Operational hours  

9 am- 7 pm, Mon-Sat (IST)

FAQS

How do I login to access course I have enrolled for?
Please go through the  link Medvidya.moodlehub.com 
Enter your User ID & Password


Need offline training details /schedule?
Request you to email to enquire@medvidya.com and concern team will revert back with details

Can I download the course content from moodle?
Please be informed that you cannot download any course content from moodle
Will I be able to access the course content after course completion?

You will be able to access the course after completion of duration, only if you have completed course in the given stipulated time period.


Will I get hardcopy  of the certificate  post completion of the online course?
Please be informed, we only issue E-certificates , which can be verified instantly by  writing to enquire@medvidya.com


What is the duration of the clinical rotations offered by Clinevo Medvidya ?
The duration of the clinical rotations can be from 1 week to 2 months.


Will the trainee get any hands on training?
It depends on trainee’s capability. Faculty will decide if doctor will get an opportunity to perform any hands on work.


What is the fee refund Policy ?
The trainee will need to pay 25% of the course fee as booking fee. The fee is non refundable.


Can I Change the dates of the course after I book it?
Yes, You can change the dates of the training  how ever the trainee needs to inform 2 weeks prior.


Is it mandatory to attend all days of clinical rotations?
Yes. This may have an impact on overall score which may result in non-issuance of the training  certificate


Are the online courses / fellowships courses  recognized BY MCI?
Medical Council of India does not recognize any online courses or short duration trainings. We collaborate with leading industry experts, we provide you with the best learning content with an endeavor to train you to become well-equipped and proficient in patient care through our various courses


How will the assessments be for course?
All assessments will be based on online tests.

What if I am not able to clear the final test in each level in the first attempt
You will be given two attempts to clear the tests. If you are not able to clear the final test within the two attempts  you will have to pay re-activation fee.


When will I get my certificate?
Once you successfully pass the final test. your E-Certificate will be generated and sent via courier or by email

 

Disclaimer

The Certificates for our ONLINE COURSES are given in recognition of having undertaken a stipulated course of study following the completion of a MBBS degree . This is a non-registerable qualification and does not in itself confer any rights or privileges to undertake surgical, operative or other clinical work beyond the scope, knowledge or skills acquired by the candidate during the stipulated course of MBBS study or Post graduate qualification. Candidates are admitted to this course with an undertaking that they have a basic medical degree in the said specialty and a license to practice general medicine and/or surgery.
 

The Fellowship and Observer ship certificates are awarded by the Mentor or Hospital where the Trainee doctor undergoes training.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you make an enquiry, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you make an enquiry, register, make a purchase, sign up for our Courses, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To allow us to better service you in responding to your customer service requests.

• To send periodic emails regarding your order or other products and services.

• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We do not ask for credit card, debit card, bank account details

We do not use Malware Scanning.

We do not need an SSL because we don’t ask for any personal information that is not already available in public domain / provided by you for any offline or online regular purchases.

Do we use 'cookies'?

We do not use cookies for tracking purposes

• Understand and save user's preferences for future visits.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
 

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.

For User : 
I accept that I have read all the information provided to me by clinevomedvidya healthcare LLP, with regard to the online program or offline programs, its eligibility criteria, the assessment, the certification, the non-refundable fees and all other terms and conditions. I fully agree to all of the above and I wish to proceed to making the payment of fees (including GST). I will not demand any kind of refund from clinevo medvidya healthcare LLP and will not complain to any legal or medical authorities in this connection.

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